Convo is one inbox for Instagram DMs, Facebook Messenger, and text messages, built into the app. It runs on your Simplex account — texts go out from your Simplex business number (a one-time carrier approval, called A2P, is required before texting works). Every thread in one spot, and never from your personal number.
Tap Convo (the 💬 speech-bubble icon) in the bottom navigation. Your inbox opens with every conversation, newest first.
Each contact has one thread. Tap it to see the full back-and-forth — their messages on the left, yours on the right, with read receipts. A channel badge shows where each message came from — Instagram, Facebook, text, or email.
Type at the bottom and send. Replies go back out on the same channel the customer used — DMs answer as DMs, and texts go out from your Simplex business number, not your personal cell. Use the channel filter to see one channel at a time.
Use the header icons to call the contact, hand the thread to a teammate, or add tags. Search and filter to find any conversation fast — the whole team shares one inbox, so nothing slips through.
Go to the Convo tab → reply to a lead